Modeling service-time distributions for queueing network simulation

Shapes of service-time distributions in queueing network models have a great impact on the distribution of system response-times. It is essential for the analysis of response-time distribution that the modeled service-time distributions have the correct shape. Tradionally modeling of service-time distributions is based on a parametric approach by assuming a specific distribution and estimating its parameters. We introduce an alternative approach based on the principles of exploratory data analysis and nonparametric data modeling. The proposed method applies nonlinear data transformation and resistant curve fitting. The method can be used in cases, where the available data is a complete sample, a histogram, or the mean and a set of 5-10 quantiles. The reported results indicate that the proposed method is able to approximate the distribution of measured service times so that accurate estimates for quantiles of the response-time distribution are obtained