2013•Procedia - Social and Behavioral SciencesOpen access

Training Civil Servants to ERMIS IT System for the Purposes of Directive 2006/123/EC

Pavlina Fragkou

Abstract

In this paper we present the task of training civil servants on the back end of the ERMIS IT system, in order to enrich it with information regarding service activity provision in Greece for services related to Directive 2006/123/EC. The evaluation of the process which involved 65 persons from 11 ministries led to the conclusion that, civil servants less than 40 years old holding an academic degree are more capable of dealing with the task.

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Key concepts: Civil servants, Directive, Civil service, Task (project management), Service (business), Training (meteorology), Order (exchange), Process (computing)