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2003•International Journal of Productivity and Performance ManagementRequires access

Public sector performance measurement: delivering greater accountability

Mike Bolton

Open publisher page 48 citations

Abstract

Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture) in the public sector while demonstrating (as well as delivering) "proper" and efficient use of public funds.

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What this paper is about

Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture) in the public sector while demonstrating (as well as delivering) "proper" and efficient use of public funds.

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OpenAlex reports 48 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture) in the public sector while demonstrating (as well as delivering) "proper" and efficient use of public funds.

Key concepts: Public sector, Accountability, Business, New public management, Private sector, Performance measurement, Performance management, Accounting

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