2011•International Journal of Hospitality ManagementRequires access

When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory

Wing Lam, Ziguang Chen

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Key concepts: Emotional labor, Psychology, Interactional justice, Job satisfaction, Affect (linguistics), Social psychology, Service (business), Tertiary sector of the economy

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When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory — Research Paper | ScholarLens