The Relationship of Training Quality in E-learning and Organizational Commitment to Organizational Performance in the Taiwan Service Industry

This study aimed to discuss the relationship between organizational innovation on training quality of e-learning and organizational commitment in Taiwan. Questionnaire survey was conducted on service industry in Taiwan based on random sampling. A total of 1,500 questionnaires were distributed to directors, general employees, and human resource personnel in 150 companies; totally 543 valid samples. The valid return rate was 36.2%. The data were analyzed by the structure equation modeling. Based on the results, the findings are as follows: (1) some organizational background variables have significant effect on training quality of e-learning; (2) different organizational background variables have no significant effects on organizational commitment; (3) some organizational background variables have significant effect on organizational performance; (4) training quality of e-learning has significant correlation with organizational commitment; (5) partial training quality of e-learning has significant correlation with organizational performance; (6) organizational commitment has significant correlation with organizational performance; (7) partial training quality of e-learning has significant correlation with organizational performance through the mediating effects of organizational commitment.