Information systems for healthcare: a conceptual framework for improving decision making through better information, not technology

The theory of Information Systems (IS) concentrates on getting the right information at the right time in the right format to the right user. The development of information systems, therefore, requires focus on organisational objectives, design and dynamics as much as it requires focus on the procurement of the most appropriate hardware and software. Today, the concentration on issues pertaining to computer-based information systems (CBIS) is often incorrectly emphasised. Computers play an integral role in the development and operation of information systems. However, the computer-related functions should be primarily supporting (to the information systems strategic objectives) in nature. The essence of the "systems analysis" should focus on the root of the problem, which is the need for information. Supplemental discussion, only then, should concentrate on the computer-related issues, i.e., the type of software and the specific hardware that is needed.