2007•Social Behavior and Personality An International JournalOpen access

THE RELATIONSHIP OF LEADERSHIP, TEAM TRUST AND TEAM PERFORMANCE: A COMPARISON OF THE SERVICE AND MANUFACTURING INDUSTRIES

Ming‐Jian Shen, Ming-Chia Chen

Abstract

The objective of this study was to investigate and compare the relationships and variations among leadership, team trust and team performance in the service and manufacturing industries. The results of using structural equation modeling to conduct hypotheses testing show that leadership has a positive effect on team trust and team performance, and that team trust also has a positive effect on team performance. By using MANOVA analysis to test for significant variances in leadership, team trust and team performance in the service and manufacturing industries, a significant variance was discovered in the testing of instructed leadership, relational trust and institutional trust in both industries.

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Key concepts: Psychology, Multivariate analysis of variance, Variance (accounting), Service (business), Team composition, Test (biology), Psychological safety, Team effectiveness