Collaborate, plan, deploy, and train

St. Edward's University decided Microsoft Office 2007 will be installed on campus computers (on Windows XP) beginning summer 2008. The different support areas of the Instructional Technology (I.T.) department collaborated to plan and discuss the best way to deploy this product and train the faculty, staff, and students. The different support areas include Student Computing, Media Services, Technical Services, Computer Help Desk, Faculty Resource Center, and Computer Training, which provide the support for the students, faculty, and staff of the university. The I.T department was concerned about making sure the faculty and students have the support available for the new features of this product, and therefore have developed ways to train faculty and students on Office 2007. Computer Training has developed free short 30-minute trainings on various tips and tricks when using Office 2007. They also developed online quick guides, and online demonstrations to help ease the learning curve. The Computer Help Desk and Computer Training have also worked together to develop trainings for the Computer Help Desk student workers who provide technical support to the university.