2006•Internet Reference Services QuarterlyRequires access

Instant Messaging and Chat Reference

David Ward

Abstract

Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.

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Available abstract

Key concepts: Instant messaging, World Wide Web, Computer science, Chat room, Software, Online chat, Instant, Multimedia