Robert M. Groves
Abstract
This paperconcentratesontwoaspectsof telephone survey administration: (1) the respondent's reactions to the request for an interview and to the interview itself, and (2) the properties of questions using response cards in personalinterviews and adaptations of these questions for telephone use.
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This paperconcentratesontwoaspectsof telephone survey administration: (1) the respondent's reactions to the request for an interview and to the interview itself, and (2) the properties of questions using response cards in personalinterviews and adaptations of these questions for telephone use.
Key concepts: Psychology, Telephone interview, Telephone survey, Social psychology, Sociology, Public relations, Applied psychology, Political science