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1983•Journal of Urban AffairsRequires access

Citizen Coproduction: Prospects for Improving Service Delivery

Stephen L. Percy

Open publisher page 31 citations

Abstract

Many analysis have hailed citizen involvement in the production of public services as an important development which will enhance service delivery and reduce public agency expenditures. This article explores this thesis by examining the potential impact of citizen coproduction on the effectiveness, responsiveness, and equity of service delivery. The article concludes that while coproduction likely enhances service delivery outcomes, it at the same lime is associated with costs that should be considered by public administrators.

About this research paper

What this paper is about

Many analysis have hailed citizen involvement in the production of public services as an important development which will enhance service delivery and reduce public agency expenditures. This article explores this thesis by examining the potential impact of citizen coproduction on the effectiveness, responsiveness, and equity of service delivery. The article concludes that while coproduction likely enhances service delivery outcomes, it at the same lime is associated with costs that should be considered by public administrators.

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OpenAlex reports 31 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Many analysis have hailed citizen involvement in the production of public services as an important development which will enhance service delivery and reduce public agency expenditures. This article explores this thesis by examining the potential impact of citizen coproduction on the effectiveness, responsiveness, and equity of service delivery. The article concludes that while coproduction likely enhances service delivery outcomes, it at the same lime is associated with costs that should be considered by public administrators.

Key concepts: Coproduction, Business, Service delivery framework, Service (business), Public relations, Public administration, Process management, Political science

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