Improvement strategies for the tools and techniques of quality improvement: Utilization of a performance evaluation matrix in the taiwanese high‐tech industry

Abstract This study integrates importance–performance analysis (IPA) and Slack's IPA matrix to provide a more comprehensive performance‐evaluation matrix for prioritizing improvement actions with regard to the tools and techniques of quality improvement. The study undertakes a review of the literature to identify the tools and techniques most widely used by high‐tech businesses in Taiwan. Following a survey of 394 managers and technicians, these tools and techniques are then placed on the integrated performance‐evaluation matrix to determine appropriate priorities for improvement actions. The study finds that “new seven” total quality management tools are used less often than “old seven” total quality management tools, and that education, training, and the efficient use of corporate resources are required to improve the frequency of utilization and the performance of the tools and techniques of quality improvement. © 2011Wiley Periodicals, Inc.