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2005•Journal of Business LogisticsRequires access

LOGISTICS INNOVATION: A CUSTOMER VALUE-ORIENTED SOCIAL PROCESS

Daniel John Flint, Everth Larsson, Britta Gammelgaard, John T. Mentzer

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Abstract

This paper reports on a qualitative, grounded theory research project conducted in the United States, Sweden, and The United Kingdom designed to explore logistics innovation as perceived by leaders of logistics service provider firms and logistics business functions within product focused firms. Analysis of 33 depth interviews conducted within seven organizations revealed activities that reflect multiple aspects of being innovative, including: (1) setting a stage for innovation; (2) identifying clues to shifts in what customers value; (3) negotiating, clarifying, and reflecting upon insights; and (4) managing inter-organizational learning.

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What this paper is about

This paper reports on a qualitative, grounded theory research project conducted in the United States, Sweden, and The United Kingdom designed to explore logistics innovation as perceived by leaders of logistics service provider firms and logistics business functions within product focused firms. Analysis of 33 depth interviews conducted within seven organizations revealed activities that reflect multiple aspects of being innovative, including: (1) setting a stage for innovation; (2) identifying clues to shifts in what customers value; (3) negotiating, clarifying, and reflecting upon insights; and (4) managing inter-organizational learning.

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OpenAlex reports 461 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

This paper reports on a qualitative, grounded theory research project conducted in the United States, Sweden, and The United Kingdom designed to explore logistics innovation as perceived by leaders of logistics service provider firms and logistics business functions within product focused firms. Analysis of 33 depth interviews conducted within seven organizations revealed activities that reflect multiple aspects of being innovative, including: (1) setting a stage for innovation; (2) identifying clues to shifts in what customers value; (3) negotiating, clarifying, and reflecting upon insights; and (4) managing inter-organizational learning.

Key concepts: Business, Negotiation, Marketing, Grounded theory, Product (mathematics), Value (mathematics), Process (computing), Product innovation

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