2002•PubMedRequires access
Setting up a hotline.
Shelley Rouillard, J Bridget Sheehan-Watanabe
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Abstract
Consumer assistance hotlines represent one important model for delivering health-care information to consumers. However, developing and managing such programs can be complicated. This issue brief presents some of the issues involved in setting up and maintaining a hotline. It also highlights the experiences of the Health Rights Hotline, an independent consumer assistance program in Sacramento, California.