Software as a Service; What are the contributors to Software as a Service usage?

Software as a service (SaaS), which means executing software over the internet, is recently getting more attention in scientific articles and the SaaS market is growing. This implies that there are some factors contributing to SaaS usage but we saw that there are different views on what is contributing to SaaS usage. Therefore the research question is; are the factors contributing to SaaS The studies purpose is to identify the factors contributing to SaaS usage, seen from customers‟ perspective. To achieve the purpose a literature study was conducted to find the factors contributing to SaaS usage according to contemporary research. These factors were then discussed through interviews with six informants who work in a company that uses SaaS or that has decided not to use SaaS. In the literature study we found 11 factors which may contribute to SaaS usage and through our research we identified that 10 of these does contribute to SaaS usage. Some of these factors had several aspects of them contributing to SaaS usage. We also found one new factor that partly contributes to SaaS usage. What are the contributors to software as a service usage? Master Thesis, June 2011 Dedukic & Shaqiri