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전력자동화통신망 운전 신뢰도 향상을 위한 ITSM 적용방안

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Abstract

ITSM(IT service management) is a discipline for managing information technology systems, centered on the customer’s perspective of IT’s contribution to the business. ISO/IEC 20000 is the first international standard for IT Service Management. It was developed from the British standard ITIL(The Information Technology Infrastructure Library). ITIL is a set of concepts and practices for ITSM, Information Technology development and IT operations. This paper shows you an example of ITSM design for the electric power automation system.

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What this paper is about

ITSM(IT service management) is a discipline for managing information technology systems, centered on the customer’s perspective of IT’s contribution to the business. ISO/IEC 20000 is the first international standard for IT Service Management. It was developed from the British standard ITIL(The Information Technology Infrastructure Library). ITIL is a set of concepts and practices for ITSM, Information Technology development and IT operations. This paper shows you an example of ITSM design for the electric power automation system.

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Available abstract

ITSM(IT service management) is a discipline for managing information technology systems, centered on the customer’s perspective of IT’s contribution to the business. ISO/IEC 20000 is the first international standard for IT Service Management. It was developed from the British standard ITIL(The Information Technology Infrastructure Library). ITIL is a set of concepts and practices for ITSM, Information Technology development and IT operations. This paper shows you an example of ITSM design for the electric power automation system.

Key concepts: Information Technology Infrastructure Library, IT service management, Financial management for IT services, ITIL security management, Incident management, Process management, IT portfolio management, Knowledge management

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전력자동화통신망 운전 신뢰도 향상을 위한 ITSM 적용방안 — Research Paper | ScholarLens