Terry Mackey, K. Mackey
Abstract
L'approche de W.Edwards Deming de gestion de la qualite totale (Deming Total Quality Management (TQM)) est proposee, en 12 points, comme methode pour assurer la qualite du service et de son processus dans le service de reference d'une bibliotheque
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L'approche de W.Edwards Deming de gestion de la qualite totale (Deming Total Quality Management (TQM)) est proposee, en 12 points, comme methode pour assurer la qualite du service et de son processus dans le service de reference d'une bibliotheque
Key concepts: Total quality management, Management, Work (physics), Political science, Library science, Service (business), Operations management, Humanities