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Adoption of E-Commerce in the Value Chain by SMEs

Judith Jeffcoate

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Abstract

This article describes an analytical framework to identify the triggers for value chain transformation that will encourage small and medium enterprises (SMEs) to adopt e-commerce. The framework was adopted in the KITS project as part of a qualitative approach, using multiple case studies of SMEs that were involved in business-to-business (B2B) e-commerce (Jeffcoate, Chappell & Feindt, 2004). Results from this project are used to illustrate the use of the framework.

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What this paper is about

This article describes an analytical framework to identify the triggers for value chain transformation that will encourage small and medium enterprises (SMEs) to adopt e-commerce. The framework was adopted in the KITS project as part of a qualitative approach, using multiple case studies of SMEs that were involved in business-to-business (B2B) e-commerce (Jeffcoate, Chappell & Feindt, 2004). Results from this project are used to illustrate the use of the framework.

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Available abstract

This article describes an analytical framework to identify the triggers for value chain transformation that will encourage small and medium enterprises (SMEs) to adopt e-commerce. The framework was adopted in the KITS project as part of a qualitative approach, using multiple case studies of SMEs that were involved in business-to-business (B2B) e-commerce (Jeffcoate, Chappell & Feindt, 2004). Results from this project are used to illustrate the use of the framework.

Key concepts: Business, Value (mathematics), Small and medium-sized enterprises, E-commerce, Chain (unit), Value chain, Process management, Industrial organization

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