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2009•Journal of Airport ManagementRequires access

The future of mobile check-in

Eric Léopold

Open publisher page 5 citations

Abstract

Recent years have not only seen web check-in replacing kiosk check-in, but now mobile check-in is starting to take off too. But what is check-in? Do airlines need it after all, or do they just need notification that the passenger has arrived at the airport? This paper considers whether mobile check-in represents the start of many future mobile services for passengers, such as electronic boarding passes and paperless travel. It concludes that airports should prepare for the mobile passengers of the future.

About this research paper

What this paper is about

Recent years have not only seen web check-in replacing kiosk check-in, but now mobile check-in is starting to take off too. But what is check-in? Do airlines need it after all, or do they just need notification that the passenger has arrived at the airport? This paper considers whether mobile check-in represents the start of many future mobile services for passengers, such as electronic boarding passes and paperless travel. It concludes that airports should prepare for the mobile passengers of the future.

Why it matters

OpenAlex reports 5 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

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Method / approach

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Available abstract

Recent years have not only seen web check-in replacing kiosk check-in, but now mobile check-in is starting to take off too. But what is check-in? Do airlines need it after all, or do they just need notification that the passenger has arrived at the airport? This paper considers whether mobile check-in represents the start of many future mobile services for passengers, such as electronic boarding passes and paperless travel. It concludes that airports should prepare for the mobile passengers of the future.

Key concepts: Interactive kiosk, Check-in, Popularity, Mobile device, Check List, Transport engineering, Business, Mobile Web

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