2015•Unpublished venueRequires access

Evaluation of customer satisfaction using the Quality Function Deployment

Marcela Pavlíčková

Abstract

Area of services is very diversified and supply of restaurant services belongs to the most frequently provided services. Customers around the world are increasingly encountering and using various services in restaurant sector. The literature shows that service quality is closely related to customer satisfaction and customer loyalty. Service quality is an important input to customer satisfaction and trust as one of the important outcomes of service quality models. This article discusses discovering customer satisfaction in the restaurant services.

About this research paper

What this paper is about

Why it matters

OpenAlex reports 2 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

Key concepts: Customer satisfaction, Business, Service quality, Loyalty business model, Marketing, Customer retention, Customer advocacy, Customer to customer