Performance Measurement and Management Systems

Performance measurement in the context of needs assessment allows for the determination of the gaps between current accomplishments and desired performance goals. In the context of summative evaluation, it enables the determination of whether these gaps have been reduced or eliminated through the performance solutions that were implemented. The most well-known performance measurement framework is the balanced scorecard. Performance measurement and management systems are particularly useful if organizational leaders are committed to integrating them into their management practices and decisions. This chapter lists some strengths and criticisms of performance management systems. Performance measurement and management systems are integral tools for continually improving performance. If well designed, implemented, and used, they provide timely and relevant feedback that can be used for proactive performance improvement actions. Controlled Vocabulary Terms Enterprise performance management; feedback; Leadership; Performance management; Performance measurement; Training needs analysis