Quality Management—Customer Satisfaction
Thomas W. Grisham
Abstract
Thomas W. Grisham
Abstract
This chapter contains sections titled: What Is Quality? Project Management Quality Standards Project Management Quality Plan Monitoring and Control
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This chapter contains sections titled: What Is Quality? Project Management Quality Standards Project Management Quality Plan Monitoring and Control
Key concepts: Customer satisfaction, Business, Quality (philosophy), Quality management, Process management, Computer science, Operations management, Marketing