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2014•SSRN Electronic JournalOpen access

An Assessment of Retail Service Quality: An Empirical Study of the RSQS in Sri Lankan Supermarkets

Ushantha Chanaka, Wijeratne Aw, Sivapalan Achchuthan

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Key concepts: Business, Sri lanka, Marketing, Service quality, Quality (philosophy), Service (business), Empirical research, Advertising

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