2013•Unpublished venueRequires access
General Principles of Competitive Quality
Pierre Maillard
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Abstract
The terms connected to the concept of quality often have different meanings according to the context in which they are used. It therefore seems necessary, in order to be sufficiently precise in the description of the main characteristics of “competitive quality”, to give a few definitions. This introductory chapter provides these definitions. These conform to the continuity of those definitions that are commonly used in Total Quality Management (TQM). Controlled Vocabulary Terms company; total quality management (TQM)