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Abstract
Fizkes iStock / Getty ImagesAfter completing the chapter, you should be able to do the following:Explain external and internal factors in salesDescribe the human resource processDiscuss sales training and provide an example of sales role-playDescribe customer relationship management and its use by s
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Fizkes iStock / Getty ImagesAfter completing the chapter, you should be able to do the following:Explain external and internal factors in salesDescribe the human resource processDiscuss sales training and provide an example of sales role-playDescribe customer relationship management and its use by s
Key concepts: Sales force, Sales management, Personal selling, Marketing, Business, Incentive, Control (management), Process (computing)