Use the Appropriate Decision Process

This chapter presents how to choose the appropriate process to provide decision support to senior decision makers who have the responsibility and authority to make an important decision for their organization or enterprise. It addresses several questions. What is a good decision? How much time and effort should be devoted to the decision? Who should be involved in making the decision? How should the decision process be structured? The chapter discusses the goal of any decision process-making good decisions. It presents a definition of a good decision using the six essential elements of decision quality. The chapter describes choosing a decision process that fits the decision situation. It discusses the decision processes used in the illustrative examples. The chapter ends with a discussion of making decision quality a way of life in organizations. Controlled Vocabulary Terms decision analysis; decision making