Basem El‐Haik, Adnan Shaout
Abstract
This chapter contains sections titled: Introduction History of QFD QFD Overview QFD Methodology HOQ Evaluation HOQ 1: The Customer's House Kano Model QFD HOQ 2: Translation House QFD HOQ3—Design House QFD HOQ4—Process House Summary References
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This chapter contains sections titled: Introduction History of QFD QFD Overview QFD Methodology HOQ Evaluation HOQ 1: The Customer's House Kano Model QFD HOQ 2: Translation House QFD HOQ3—Design House QFD HOQ4—Process House Summary References
Key concepts: Quality function deployment, House of Quality, Engineering, Voice of the customer, Computer science, Manufacturing engineering, Operations management, Business