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Managing service quality with contracts - a study of contracts in the public transport business

Carolina Camén

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Managing service quality with contracts - a study of contracts in the public transport business

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Available abstract

Managing service quality with contracts - a study of contracts in the public transport business

Key concepts: Business, Quality (philosophy), Contract management, Service quality, Service (business), Process management, Operations management, Marketing

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Managing service quality with contracts - a study of contracts in the public transport business

About this research paper

What this paper is about

Why it matters

Key contribution

Method / approach

Main findings

Limitations

Applications

Available abstract

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