The Science of Service Systems and Networks

Today, the quality of life has taken into account not only the material standard of living but also other intangible values of living that are recognized to be mainly service-oriented. This concluding chapter of the book provides some thoughts on the development of service science in a comprehensive manner. It strongly advocate that the service research and practice community must appreciate and continue to develop a variety of methodologies and tools that can be well derived and evolved from the well-known theories and principles in systems theory, operations research, marketing science, organizational behavior and theory, network theory, social computing, and analytics. The chapter ends by articulating that innovative approaches to the development of service science are truly on demand. The science of service will be well developed by the scholars and practitioners worldwide in an evolutionary and collective manner.