2014•Communications of the IIMAOpen access

Organizational Information Technology Norms and IT Quality

Bryon Marshall, Michael Curry, Rene F. Reitsma

Abstract

Belief systems, long recognized as a key component of managerial control, play an important role in IT success. Organizational beliefs (norms) favoring commitment to improvement and a risk/control perspective have been intentionally embedded in IT governance tools such as COBIT and ITIL. This study explores the connection between these norms and IT quality, developing and testing survey items to assess norm adoption. Both Regression and structured equation modeling results show statistically significant relationships between norm adoption, participation in normal driven activities, and organizational IT quality. Assessing norm adoption may especially help small organizations better assess, manage, and govern information system

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Key concepts: COBIT, Information Technology Infrastructure Library, Knowledge management, Structural equation modeling, Norm (philosophy), Corporate governance, Business, Information technology