Basem El‐Haik, David Roy
Abstract
This chapter contains sections titled: Introduction History of QFD QFD Overview QFD Methodology HOQ Evaluation HOQ 1—“The Customer's House” Kano Model QFD HOQ 2—“Translation House” QFD HOQ 3—“Design House” QFD HOQ 4—“Process House” QFD Example Summary
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This chapter contains sections titled: Introduction History of QFD QFD Overview QFD Methodology HOQ Evaluation HOQ 1—“The Customer's House” Kano Model QFD HOQ 2—“Translation House” QFD HOQ 3—“Design House” QFD HOQ 4—“Process House” QFD Example Summary
Key concepts: Quality function deployment, House of Quality, Engineering, Computer science, Business, Operations management, Service quality, Marketing