The Human Side of Root Cause Analysis (On-line Only version)
Duke Okes
Abstract
Duke Okes
Abstract
Although there are many tools available to conduct root cause analysis (RCA), the process is primarily cognitive. Someone must determine the cause of the problem before applying corrective action to prevent its recurrence. Some of the issues associated ..
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Although there are many tools available to conduct root cause analysis (RCA), the process is primarily cognitive. Someone must determine the cause of the problem before applying corrective action to prevent its recurrence. Some of the issues associated ..
Key concepts: Root cause analysis, Root cause, Root (linguistics), Action (physics), Risk analysis (engineering), Common cause and special cause, Operations management, Process (computing)