Internal Audit Quality Role in Improving Effectiveness of Quality Management System ISO 9001:2000 (Case Study PT. Inti Bandung)

Companies that have implemented quality management system ISO 9001:2000 will get. The company has been awarded ISO 9001:2000 certification required to conduct internal quality audits on the activities of the company. Internal quality audit is a systematic examination and assessment, objective and documented and independently to determine whether the quality management system activities and related results are in accordance with the planned arrangements whether these arrangements are implemented effectively and in accordance with the commitments, policies, objectives and quality objectives that have been planned or set out to achieve the goal. One company that has received ISO 9001:2000 certification is a PT INTI (Limited). The research was carried out to prove whether internal quality audit role in improving the effectiveness of the quality management system ISO The method used is descriptive analysis case study approach. Data obtained from the distribution of questionnaires to obtain internal quality auditor and coordinator of the quality management system ISO 9001:2000 in each division at PT INTI (Limited). The data was then processed using SPSS 14.0 with simple regression analysis. From the data processing has been done, the obtained results that the significance value of 0.031 which is smaller than the value of the real rate of 0.05. It can be concluded that Ho is rejected and Ha accepted, which means: Audit of internal quality have a significant role in improving the effectiveness of Quality Management System ISO 9001:2000.