2013Goce Delchev University Repository (Goce Delčev University of Štip)Open access

The significance of the quality management system in making management decisions

Petkovska, Sofija, Biljana Gjorgjeska

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Abstract

The impact of quality management system on success in making important management decisions is the subject of this paper. Studies of this effect confirmed that the introduction and implementation of quality management system significantly improves the aims of management team in any organization. Quality management system can be defined as a series of coordinated activities undertaken in an organization to improve efficiency and effectiveness of its performance. One organization that has implemented quality management system, also manages with defined processes including written standard operating procedures, guidelines or procedures, resulting with quality products or services. Implementing the quality management system in an organization means complete establishment and acceptance of all the rules and principles that sets the system in order to align all business processes and activities, starting from the highest positioned manager to the employee set on the lowest position in the organization. With the implementation of quality management system is also implemented a completely new concept in an organization that requires consistency and commitment of all employees. The term management refers to direct control of all activities that are conducted in an organization and are control by management and provides an opportunity to make the right decisions at the right time.

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What this paper is about

The impact of quality management system on success in making important management decisions is the subject of this paper. Studies of this effect confirmed that the introduction and implementation of quality management system significantly improves the aims of management team in any organization. Quality management system can be defined as a series of coordinated activities undertaken in an organization to improve efficiency and effectiveness of its performance. One organization that has implemented quality management system, also manages with defined processes including written standard operating procedures, guidelines or procedures, resulting with quality products or services. Implementing the quality management system in an organization means complete establishment and acceptance of all the rules and principles that sets the system in order to align all business processes and activities, starting from the highest positioned manager to the employee set on the lowest position in the organization. With the implementation of quality management system is also implemented a completely new concept in an organization that requires consistency and commitment of all employees. The term management refers to direct control of all activities that are conducted in an organization and are control by management and provides an opportunity to make the right decisions at the right time.

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Available abstract

The impact of quality management system on success in making important management decisions is the subject of this paper. Studies of this effect confirmed that the introduction and implementation of quality management system significantly improves the aims of management team in any organization. Quality management system can be defined as a series of coordinated activities undertaken in an organization to improve efficiency and effectiveness of its performance. One organization that has implemented quality management system, also manages with defined processes including written standard operating procedures, guidelines or procedures, resulting with quality products or services. Implementing the quality management system in an organization means complete establishment and acceptance of all the rules and principles that sets the system in order to align all business processes and activities, starting from the highest positioned manager to the employee set on the lowest position in the organization. With the implementation of quality management system is also implemented a completely new concept in an organization that requires consistency and commitment of all employees. The term management refers to direct control of all activities that are conducted in an organization and are control by management and provides an opportunity to make the right decisions at the right time.

Key concepts: Quality management system, Quality (philosophy), Process management, Quality policy, Consistency (knowledge bases), Quality management, Control (management), Management system

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